Customer Relationship Associate

Job Title: Customer Relationship Associate
Location: On-Site
Job Type: Full-Time
Shift: Night Shift (5:45 PM – 3:00 AM PKT)
Salary: PKR 80,000 – 150,000/month + Commission

About Veclar Technologies

Founded in 2018, Veclar Technologies is a U.S.-based B2B company providing cutting-edge digital solutions tailored for real estate professionals across the U.S. and Canada. We specialize in digital marketing, IT services, and client acquisition strategies, helping real estate businesses grow and thrive in today’s fast-paced market.

Position Overview

We are seeking a client-focused and results-driven Customer Relationship Associate to join our on-site team. In this role, you will act as the key link between our company and its clients—ensuring a smooth onboarding experience, maintaining long-term partnerships, and contributing to client satisfaction and business growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients, delivering timely and professional support
• Collaborate with Client Managers to understand client goals and recommend appropriate solutions
• Manage the end-to-end onboarding process for new clients to ensure a positive start
• Track client performance and identify opportunities for upselling and cross-selling
• Address client inquiries effectively, escalating complex issues when necessary
• Maintain accurate and detailed client records using CRM software
• Create and present performance and satisfaction reports to clients and internal teams
• Work closely with Sales, Marketing, and Operations to ensure client success
• Stay informed about industry trends and share insights for client growth and retention
• Achieve KPIs related to client satisfaction, retention, and account expansion

What We Offer

• Career Development: Comprehensive training, mentorship, and advancement opportunities
• Innovative Environment: Be part of a tech-driven company transforming the real estate industry
• Team Culture: Join a collaborative and supportive workplace that values teamwork
• Attractive Compensation: Competitive salary with commissions, bonuses, and paid training
• Work-Life Balance: Fixed night shift schedule with annual paid leave

Qualifications

• 6 months to 2 years of experience in customer service, account management, or sales (B2B experience preferred)
• Strong verbal and written communication skills
• Proficiency with CRM systems and client management tools
• Excellent attention to detail and organizational skills
• Self-motivated with the ability to work independently and in a team setting
• Comfortable working night shifts aligned with North American business hours

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you open to working a night shift, as this role requires?
• Would you be able to commute to or work from Bahria Town Phase 7 for this position?
• May I ask if you had a chance to review the job description before submitting your application?

Work Location: In person