Customer Service Representative (Freezone Experience is a MUST)

Overview

Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes
• Support promotional campaigns, product launches, and seasonal sales

Requirements

• Proven experience as a Customer Service Representative, preferably in a Freezone environment
• Freezone experience is a must
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Positive attitude and team-oriented mindset
• Preferred Experience handling international customers or multi-language support