Customer Service Representative (FULLY REMOTE!!)

Job Description:

• Respond to customer inquiries promptly and accurately through chat platforms
• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
• Provide accurate information regarding ongoing promotions, benefits, and platform procedures
• Monitor, follow up, and ensure resolution of customer requests
• Use backend and frontend systems to assist customers
• Communicate system-related issues to the team lead quickly
• Collaborate internally with relevant departments such as finance or tech support
• Adhere to customer service policies and data protection standards
• Prioritize multiple chats and manage time effectively during high-volume periods

Job Type: Full-time

Work Location: Remote

Job Type: Full-time