Process Improvement Specialist

Job title: Process Improvement Specialist, Customer Support

Location: Sheikh Zayed, Giza (On Site)

Reporting to: Process Improvement Lead

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Integration & Support Manager who can help us move even faster.

noon’s mission: Every door, every day.

Job Description

The Process Improvement Specialist is responsible for driving operational excellence across customer service and delivery functions. The role focuses on analyzing workflows, redesigning policies, and implementing scalable processes that enhance efficiency, consistency, and customer experience.

The ideal candidate is proactive, insights-driven, and detail-oriented, with strong analytical and communication skills. This role will influence how Noon Food continuously improves, using data and insights to shape operations and customer service standards.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

Responsibilities:

Responsibilities:

1. Process Analysis & Optimization

• Conduct deep-dive analysis of workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Redesign existing policies and create new, scalable processes that align with organizational goals.
• Standardize and simplify processes to ensure consistency and sustainability.

2. Data-Driven Decision Making

• Track KPIs and operational data, translating findings into actionable insights for leadership.
• Build reporting structures to monitor process health, efficiency, and adoption rates.
• Recommend corrective actions based on performance metrics and trend analysis.

3. Implementation & Adoption

• Develop clear documentation and playbooks to support new processes.
• Drive adoption across teams through training, guidance, and consistent communication.
• Ensure smooth integration of improvements into daily operations.

4. Cross-Functional Collaboration

• Partner with CS, Product, and Operations teams to resolve process gaps.
• Act as a bridge between teams to ensure alignment and accountability in execution.
• Support rollouts of new initiatives, ensuring minimal disruption to operations.

5. Continuous Improvement & Governance

• Lead continuous improvement initiatives to enhance efficiency and customer experience.
• Establish governance around process updates, ensuring accuracy and version control.
• Support both operational and strategic decision-making with structured problem-solving approaches.

What you'll need:

We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions—whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:

• Experience: Minimum 3 years of CS experience (Experience of operations, quality, or business support functions is preferable.)
• Skills: Strong in process mapping, problem-solving, and data analysis.
• Industry Knowledge: Background in e-commerce is preferable. .
• Leadership: Ability to influence and work with different teams.
• Communication: Clear and effective in both writing and speaking.
• Project Management: Able to handle multiple tasks and deliver results on time.
• Analytical Thinking: Ability to interpret data, diagnose problems, and develop structured solutions.
• Process Design: Skilled at mapping, redesigning, and scaling operational processes.
• Data & Insights: Strong use of KPIs and reporting tools to guide decision-making.
• Collaboration: Effective at working across multiple teams and stakeholders.
• Communication: Ability to clearly document, explain, and train teams on process changes.
• Project Management: Capable of managing multiple initiatives simultaneously.
• Customer-Centric Mindset: Committed to improving both operational efficiency and customer satisfaction.

Who Will Excel?

We’re looking for candidates who thrive in a fast-paced, high-growth environment. The right person is a problem solver, data-driven thinker, and structured executor who is comfortable working with ambiguity while driving measurable improvements.

At noon, we operate with high standards, radical candor, and a strong bias for action. We want someone who will raise the bar, challenge inefficiencies, and build processes that last.