Customer Service Representative (Imports)

Job Description:

·

• Coordinate and manage ocean, air, and ground import shipments from origin to final delivery.
• Communicate with overseas agents, carriers, customs brokers, and customers regarding shipment status and documentation.
• Process and review import documentation including bills of lading, commercial invoices, packing lists, arrival notices, and customs entries.
• Ensure compliance with UAE Customs and other government agency regulations.
• Track shipments and proactively update customers on status and any delays.
• Resolve any issues related to customs holds, delays, or discrepancies.
• Maintain accurate and timely data entry in logistics and customer systems.
• Provide exceptional customer service via phone and email, responding to inquiries and resolving complaints.
• Collaborate with internal departments to ensure seamless operations.
• Generate and analyze reports related to shipment status, delays, and KPIs.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

• JAFZA: 1 year (Preferred)

Language:

• Tagalog (Preferred)

Application Deadline: 10/06/2025