Customer Service Representative (International Call Center)

We are seeking a dynamic and customer-focused **Customer Service Representative (CSR)** to join our international call center team. The ideal candidate will have excellent communication skills in English and a passion for delivering outstanding service to customers from the US markets.

Key Responsibilities:

* Answer inbound calls, emails, or chats from international customers professionally and promptly.

* Resolve customer queries, complaints, and issues effectively and efficiently.

* Maintain accurate records of interactions using the company’s CRM system.

* Follow communication procedures, guidelines, and policies.

* Provide product/service information and support to ensure customer satisfaction.

* Escalate unresolved issues to appropriate internal teams when necessary.

* Meet or exceed performance metrics such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).

Requirements:

* Proven experience as a CSR or similar role in a call center environment.

* **Excellent English communication skills** (spoken and written).

* Ability to multi-task, prioritize, and manage time effectively.

* Basic computer literacy and familiarity with CRM systems.

* Flexible to work in night shifts

* Positive attitude and a problem-solving mindset.

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person