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Customer Service Representative (Nationals)
JOB_REQUIREMENTS
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- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Handling and resolving customer escalations or complaints to ensure customer satisfaction.
- Assisting customers with product or service selection and providing recommendations based on their needs.
- Meeting and exceeding individual and team performance targets and key performance indicators (KPIs).
- Maintaining customer records and updating customer information in the database.
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