Customer Service Representative – Night Shift

Job Overview

Tusol is hiring a Customer Service Representative / Customer Support Specialist for our US-based operations. This role is ideal for candidates with excellent English communication skills and experience in international customer support.

If you're looking for a stable night shift job with career growth, this opportunity is for you.

Key Responsibilities

• Handle US-based customer queries via calls, emails, and live chat
• Deliver high-quality customer support and resolve issues efficiently
• Assist customers with account, policy, and service-related inquiries
• Maintain accurate records in CRM systems (customer relationship management tools)
• Ensure professional communication and customer satisfaction at all times

Requirements (Must-Have)

• Fluent English (spoken + written) – strong grammar & communication
• Experience in Customer Service / Call Center / International Support / US Campaigns
• Strong listening, problem-solving, and interpersonal skills
• Familiarity with CRM tools (Salesforce, HubSpot, etc.) is a plus
• Punctual, responsible, and career-oriented
• Willing to work onsite in Lahore (Night Shift)

Preferred (Bonus Skills)

• Experience in US Insurance, Billing, or Customer Support Process
• Prior experience in inbound/outbound call centers

Why Join Tusol?

• Permanent Night Shift (No Rotation)
• Stable Long-Term Career (2–3 Years Growth Path)
• Competitive salary + performance-based incentives
• Professional work environment
• Learning & growth opportunities in international client handling

How to Apply

Apply now to be part of a growing team working with US clients:

Email: hr@tusols.com
WhatsApp: 0315-0577531

Shortlisted candidates will be contacted within 24 hours for an onsite interview

Pay: Rs50,000.00 - Rs80,000.00 per month

Application Question(s):

• What is your current location in Lahore?
• Are you available for onsite night shift (6 PM – 4 AM)?
• Do you have experience in international or US-based customer support?
• Are you willing to commit to a long-term role (2–3 years)?

Work Location: In person