Customer Service Representative/Client Services Coordinator

About Us

AquaCrossings is Arizona’s leader in water-based pet cremation. We help families and veterinary teams navigate the aftercare process with professionalism, compassion, and clear communication. We’re looking for a Customer Service Representative, a customer service role focused on guiding clients, answering questions, and ensuring a smooth, respectful aftercare experience from start to finish.

About the Role

This position is a blend of customer service, scheduling, and keepsake coordination. You’ll answer calls, assist walk-ins, support veterinary partners, and help clients understand their service options. You’ll also handle everyday administrative work like payments, logs, and scheduling. Your goal is simple: make the aftercare process easy to understand and provide a calm, reliable point of contact for our clients.

This is a frontline role, but with an added focus on clarity, attentiveness, and professionalism.

Key Responsibilities

Customer Support & Communication

• Answer incoming calls and provide clear information about services, timelines, and next steps.
• Make outbound calls to confirm services submitted through veterinary partners.
• Assist visitors and support them through pickups, drop-offs, and general inquiries.
• Communicate with empathy while staying consistent, professional, and confident.

Aftercare Coordination

• Explain available service options, keepsakes, and upgrades in a simple, informative way.
• Help clients choose memorial items and record their selections accurately.
• Support keepsake and service upgrades through consultative, non-pushy communication.

Front Desk & Administrative Tasks

• Schedule appointments, pickups, and drop-offs using internal systems.
• Process payments, update logs, and complete daily paperwork.
• Track keepsake orders and ensure accuracy across forms and records.
• Maintain organized, updated notes for internal teams.

Facility & Team Support

• Help keep the front desk area clean, orderly, and welcoming.
• Work closely with the operations team to ensure smooth handoffs and clear communication.
• Participate in a culture of professionalism, consistency, and reliable service.

What You Bring

• Customer service experience (front desk, call center, retail, medical/vet, hospitality, etc.).
• Strong communication skills and a steady, friendly demeanor.
• Ability to learn processes, follow steps accurately, and stay organized.
• Comfort explaining keepsake options and service upgrades.
• Ability to handle sensitive conversations with maturity and composure.
• Weekend availability as part of a rotating schedule.
• Dependability, professionalism, and a positive attitude.

AI Proficiency Is Required

This role requires someone who is already skilled at using ChatGPT, Claude, and similar AI tools in a practical, day-to-day way.

You should already know how to use AI to help with things like:

• drafting and improving emails
• organizing messy notes into clear action items
• creating checklists, workflows, and project plans
• brainstorming and refining social media content
• improving speed and consistency without sacrificing quality
• turning rough ideas into polished communication

We are not looking for someone who needs to be taught how to use ChatGPT or Claude from scratch. We are looking for someone who already sees AI as a normal part of how they work.

If you are not proficient with ChatGPT or Claude, please do not apply.

Bonus

If you’d like to stand out, send a 30–60 second video introducing yourself and sharing why you’d be a great fit.
Email your resume and video to careers@aquacrossings.com.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you available to work on weekends if needed?
• What’s the best phone number and email to reach you?

Work Location: In person