Customer Service Representative/Female

JD -CSR- Business Center

The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. He/she will report directly to the Center Manager.

Customer Service Representative Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Managing a team of junior customer service representatives if any.

Customer Service Representative Requirements:

• General Business education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Computers proficient.
• Experience working with customer support/hospitality sectors.
• Excellent communication skills.
• Proven sales track record.
• Self driven-Trustworthy-Ambitious
• Ability to deal with different nationalities and strong verbal and written English

Job Type: Full-time

Pay: Up to BD500.000 per month