Customer Service (Saudi National)

Job Summary:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up with customers or provide required information.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Maintain detailed and accurate records of customer interactions in the system.
• Meet individual and team performance targets (e.g., call handling time, resolution rate).
• Handle customer feedback with patience and empathy.
• Collaborate with colleagues and other departments to improve customer service.
• Adhere to call center policies, procedures, and quality standards.

Qualifications & Skills:

• Previous experience in a call center or customer service role is preferred.
• Strong communication skills in [English/Arabic or both as required].
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Positive attitude, patience, and empathy when dealing with customers.

Education & Experience:

• High school or equivalent (Bachelor’s degree preferred).
• Prior customer service or call center experience is an advantage.

Work Conditions:

• Ability to work shifts, weekends, and holidays if required.

Job Type: Full-time