Customer Service & Social Media Assistant

Customer Service & Social Media Assistant

Job Purpose

Assist the 360° Marketing Executive in managing social media, supporting content creation, collecting data, handling online ads, and providing excellent Arabic–English customer service to increase brand awareness and sales.

Key Responsibilities

• Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube.
• Monitor and reply to comments, DMs, and mentions daily.
• Support in planning and creating weekly photo and video content.
• Coordinate with designers and photographers for marketing materials.
• Write captions, hashtags, and short ad texts in both Arabic and English.
• Respond to customer messages on social media, WhatsApp, and email.
• Assist customers in placing online orders via the website, app, or WhatsApp.
• Handle inquiries, product information, pricing, and after-sales support professionally.
• Collect and record customer feedback, reviews, and ratings.
• Track engagement and prepare weekly performance reports.
• Maintain and update a customer database (emails, phone numbers, interests).
• Assist in managing Meta (Facebook/Instagram) and Google Ads campaigns.
• Monitor ad performance (CTR, CPC, conversions) and report results.
• Coordinate with the delivery/logistics team to ensure smooth operations.

Requirements

• Must be able to speak and write Arabic and English fluently.
• 1–2 years of experience in social media, digital marketing, or customer service.
• Strong understanding of Instagram, TikTok, and Snapchat.
• Basic skills in Canva, CapCut, or similar tools.
• Familiarity with Meta Ads Manager and Google Ads platforms.
• Good computer and smartphone skills (posting, replying, reporting).
• Creative, organized, and proactive attitude.
• Able to work from the store environment to film, post, and engage customers.

Salary & Benefits

• AED 3,000 + Commission (based on performance).
• Career growth opportunities in a leading UAE electronics and e-commerce brand.
• Work in a creative, supportive, and fast-paced environment.

Job Type: Full-time

Pay: From AED2,800.00 per month