Customer Service Specialist

Job Title: Customer Service Specialist (social media)
Salary: PKR 37,000

About Us:
Join our dynamic team and play a vital role in enhancing customer satisfaction through exceptional service. We are looking for a motivated Customer Service Specialist to manage customer inquiries via social media channels.

Key Responsibilities:

• Respond to customer inquiries via social media in a timely and accurate manner.
• Provide personalized customer service to ensure a delightful customer experience.
• Understand customer needs and deliver appropriate solutions.
• Escalate issues to supervisors when necessary.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to enhance customer experience and improve chat processes.

Requirements:

• Bachelor’s degree and proven experience as a social media Agent or in a similar customer service role (preferred).
• Excellent written communication skills with a strong command of the English language.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills with a creative approach.
• Ability to work independently with minimal supervision.
• Flexibility to work varied hours, including weekends and holidays.
• Familiarity with live chat software and CRM systems.

Disclaimer:
This is a hybrid role, requiring the agent to perform duties both remotely and on-premises.

Job Type: Full-time

Pay: From Rs37,000.00 per month

Work Location: In person