Customer Service Specialist

Title: Customer Service Specialist

State Role Title: Admin and Office Spec III

Hiring Range: The starting salary range is $51,000 to $56,000

Pay Band: 3

Agency: Dept of Criminal Justice Svcs

Location: Dept of Criminal Justice Serv.

Agency Website: www.dcjs.virginia.gov

Recruitment Type: General Public - G

Minimum Qualifications

• Excellent customer service skills.
• Experience with effective oral and written communication skills across a variety of audiences.
• Strong work ethic and a positive attitude.
• Experience providing support to customers in-person, telephonically or via email correspondence.
• Demonstrated experience performing tasks associated with a fast-paced office environment.
• Demonstrated experience operating a multi-line phone system.
• Demonstrated ability to enter data into a computer system, quickly, efficiently, and accurately.
• The ability to handle issues and problem-solve.
• The ability to learn new skills and subject matters quickly.
• The ability to exercise discretion and maintain confidentiality.
• Knowledge of and experience using Microsoft Office Suite applications.
• The ability to think strategically, cross-culturally, and independently.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations

• Experience collecting and analyzing data, researching, and assembling information.
• Familiar with the purchase requisition process or procurement procedures.

Special Instructions

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The starting salary range is $51,000 to $56,000 plus the state’s benefits package.

Applications for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System at https://www.jobs.virginia.gov/home. All applications should be submitted by 11:55 pm on November 13, 2025. The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodation in order to participate fully in our recruitment experience. Contact us at (804) 786-9469 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

Contact Information

Name: Christy Schrader

Phone: 804-225-4399

Email: christy.schrader@dcjs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.