Customer Service Specialist

Employer Overview

A leading luxury fashion retail group in Egypt, managing exclusive international brands and multi-brand boutiques that cater to men, women, and children. The company represents top global names and is known for its premium shopping experience and strong presence in Cairo’s most exclusive retail areas.

Job Summary

The Customer Service Specialist will be responsible for managing and enhancing client relationships, ensuring a superior customer experience across all touchpoints. The role involves handling customer inquiries, managing loyalty programs, and supporting both retail and online operations to maintain the brand’s excellence in service quality.

Key Responsibilities

• Lead client engagement strategies to strengthen customer retention and satisfaction.
• Oversee customer communications and manage loyalty program activations.
• Collaborate with retail, marketing, and operations teams to ensure seamless customer journeys.
• Handle escalated customer cases with professionalism and empathy.
• Maintain strong relationships with VIP clients and deliver personalized shopping experiences.
• Collect and analyze customer feedback to support service improvements.
• Ensure service standards align with the brand’s luxury positioning.
• Support the sales and marketing teams in client outreach and event coordination.
• Monitor customer inquiries across all channels to ensure timely responses.
• Contribute to initiatives that enhance customer loyalty and satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–2 years of experience in customer service or client relations, preferably within the retail or luxury fashion industry.
• Strong communication and interpersonal skills.
• High emotional intelligence and customer-oriented mindset.
• Professional demeanor and problem-solving attitude.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent command of English (spoken and written).
• Ability to handle multiple client interactions with discretion and care.
• Strong organizational and follow-up skills.
• Commitment to delivering premium customer experiences.