Customer Service Specialist

Our associates celebrate lives. We celebrate our associates.

SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.

These qualifications are essential for success in this position, as you will be expected to manage
various tasks simultaneously. You should have excellent communication and customer service
skills, a strong understanding of company products, services, and policies, and the ability to apply
them effectively when completing administrative duties. Listening, understanding, and clear
communication with both customers and employees are vital components of this role.