Customer Service Specialist (Emirati)

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Please note that the ability to read and type in both Arabic and English is a must!

Job Description

• Assist clients on all inquiries via live chat or email.
• Ensure efficient and excellent customer service experience provided.
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team's performance and work efficiency including overall work process.

Requirement

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity.
• Minimum diploma in business administration or business management with keen and sharp eye for numbers.
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email).
• Advantageous for candidates with experience working in financial institutions, fintech.
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Arabic in communication and writing in order to liaise with dedicated market counterparts.
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms.
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance.