Customer Service Specialist (English and Spanish required)

Jewelry Customer Service Specialist: Fluent in Diamonds and Customer Service!!

Must Speak English and Spanish

$500 New Hire Bonus (paid at the completion of 6 months of service)

Bi-weekly bonus eligible, Awesome attendance bonus as well

Want to learn about Jewelry? We train you to earn your AJP certificate from GIA

Tired of working normal retail hours, holidays, and evenings?

Does working for a positive culture company entice you?

Tuesday-Saturday's 9:30-6:00 Sundays and Mondays off!!

Overview:

With roots that trace back to 1903 in San Francisco, Best Collateral is a leader in the "Collateral Lending" industry . . . otherwise known as Pawn Shops. We pride ourselves in providing consumers with convenient options to their short-term cash needs while offering great values to our retail customers who "Expect More but Want to Pay Less." With 8 pleasant locations in Northern California, our mission is to provide the Best customer service and experience in the industry while creating an exciting and rewarding career for our employees.

Position Overview: As a Customer Service Representative, you will provide our customers with a professional and pleasant experience, focusing on meeting their needs while becoming an important contributor to the Company. In general, this is a position where customer-focus, detailed work, guidelines, structure, and established policies must be followed, while working closely with a team. Key responsibilities include:

• Ensure satisfaction to customers by building and maintaining strong relationships
• Promote and demonstrate a positive team spirit through professional communication and cooperation with fellow employees
• Develop and maintain a thorough knowledge of our products and policies
• Handle detailed-work, quickly, correctly and efficiently following established guidelines.

Customer Service Representative Requirements:

• Experienced, detail-oriented Customer Service professional with history of working quickly and efficiently
• Must be friendly and genuinely interested in the needs of others, including the Company, its management, the team, the company's customers
• Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
• Commitment to adhere to established guidelines, policies and procedures
• English and Spanish is a MUST!!
• Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
• Internet and computer savvy
• Basic additional and subtraction
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply concepts of algebra and geometry
• Ability to listen carefully and responds accordingly
• Availability to work a flexible schedule

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to reach with hands and arms, sit, stand, walk, stoop, kneel, crouch and frequently required to lift items that are 10 lbs. to 25 lbs.
• Specific vision abilities required by this job include close no significant interference with night vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Correct visual acuity of 20/30 in both eyes; no marked red-green deficiency of color vision and no dimming of red objects.

Job Type: Full-time

Pay: $18.48 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person