Customer Service Specialist - Property management

The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have:

• Excellent written and verbal communication skills in English
• At least 1 year of relevant experience in coordination & client servicing (Investment Companies experienced preferred)
• Strong organizational and multitasking abilities.
• Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities:

Support & Coordination-Property management

• Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally
• Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.
• Maintain detailed records of customer interactions and feedback.
• Escalate complex issues to relevant departments when necessary.
• Log and resolve enquiries, liaising with the maintenance and accounts department.
• Support preparation of budgets, reports, and maintenance packs.
• Coordinate with clients/leaseholders and issue required notices.
• Maintain accurate records of correspondence, contracts, and compliance documents.
• Prepare Quarterly reports for submission to clients. 
• Achieve performance targets, including response times, resolution rates, and customer satisfaction.
• Provide general office/admin support for the management team.

Legal Compliance

• Ensure all activities comply with , financial, and legal regulations.
• Work closely with legal and compliance teams to review contracts and documents.
• Support KYC/AML processes for onboarding new clients.

Relationship Management

• Build and maintain strong client relationships, understanding their needs.
• Resolve client queries efficiently and escalate complex matters as required.
• Support account managers in client retention and upselling efforts.

Reporting & Administration

• Keep accurate records of agreements, invoices, and compliance documents.
• Prepare regular sales performance reports for management.
• Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications:

• Education: BA, O Levels, or BBA.
• Experience: Minimum 1 year in sales coordination, client servicing, or business support
• Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills and Competences:

• Industry knowledge of property management and legal processes.
• Strong organizational and administrative abilities.
• High attention to detail, especially in compliance and documentation.
• Client-focused approach with strong relationship-building skills.
• Analytical mindset for reviewing contracts and data.
• Collaborative and team-oriented.