Customer Care Representative-Property management

Job Title:

Customer Care Property Management– (Investment Companies Experience preffered)

Job Summary:

We are seeking a Coordinator will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property mangement operations, with a focus on banking and legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.

Candidate Must Have:

• Excellent written and verbal communication skills in English
• At least 1 year of relevant experience in coordination & client servicing.
• Strong organizational and multitasking abilities.
• Basic knowledge of compliance requirements (KYC, AML, contracts)

Key Responsibilities:

Sales Support & Coordination

• Act as the main point of contact between the team, clients, and internal departments.
• Draft, review, and manage proposals, contracts, and agreements for banking and legal clients.
• Prepare presentations, reports, and sales documentation as per client needs.
• Maintain updated client records, sales pipelines, and KPIs in CRM systems.
• Coordinate meetings, follow-ups, and communication to ensure seamless sales processes.

Banking & Legal Compliance

• Ensure all property management activities comply with legal regulations.
• Work closely with legal and compliance teams to review contracts and documents.
• Support KYC/AML processes for onboarding new clients.

Relationship Management

• Build and maintain strong client relationships, understanding their needs.
• Resolve client queries efficiently and escalate complex matters as required.
• Support account managers in client retention and upselling efforts.

Reporting & Administration

• Keep accurate records of agreements, invoices, and compliance documents.
• Prepare regular complaints performance reports for management.
• Assist in preparing bids and tenders for banking or legal sector projects.

Qualifications:

• Education: BA, O Levels, or BBA.
• Experience: Minimum 1 year in sales coordination, client servicing, or business support
• Skills: Proficient in MS Office Suite, CRM systems, and document management tools.

Skills & Competencies:

• Industry knowledge of ,financial, and legal processes.
• Strong organizational and administrative abilities.
• High attention to detail, especially in compliance and documentation.
• Client-focused approach with strong relationship-building skills.
• Analytical mindset for reviewing contracts and data.
• Collaborative and team-oriented.

Job Type: Full-time

Work Location: In person