Customer Service Specialist – Turkey

Ever dreamed of working where fragrances tell stories?

At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more!

Here, your work truly matters — and so do you.

What's your mission?

Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service & Logistics Manager.

️Here’s what you’ll be rocking every day

• Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.

• Create customer sample requests using the project management software and SAP.

• Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.

• Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.

• Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.

• Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.

• Register and track customer non-conformities.

• Maintain and update customer master data in SAP.

• Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).

What you need to shine in this role

• University degree in Chemical Engineering, Business Management, International Trade, etc.

• Languages: high level of English, native or high proficiency in Turkish.

• 2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.

What do we offer you at Eurofragance?
Much more than just a job! Take a look at everything we’ve prepared for you:

• Stability and growth in a solid company in full expansion.

• International environment with a multicultural team and language practice.

• Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).

• Medical insurance for your peace of mind.

• Food allowance to support your daily meals.

• Transport allowance to help cover commuting costs.

Why Eurofragance?

We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.
We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.

Ready to join us on this sensorial adventure?