Customer Service Specialist - US Campaign, Night Shift, Islamabad

Company: Abacus BPO, Islamabad
Location: I-9/3, Islamabad , Pakistan
Shift Timing: 6:00 PM – 3:00 AM (5 days a week)
Salary: Rs. 60,000 – Rs. 75,000/month
Start Date: Immediate openings available

Job Overview:
We’re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.

Who Should Apply:

• Fresh graduates or students with O/A Levels, Intermediate, or Bachelor’s degree
• Strong command of spoken English (neutral or US accent preferred)
• Willing to work night shifts and in-office (Islamabad)
• Energetic, punctual, and customer-focused

Key Responsibilities:

• Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.
• Establish and nurture strong customer relationships to uphold service excellence.
• Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.
• Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res

Important Notes:

• This is a voice-based customer service role – strong spoken English is essential
• On-site position only – remote work is not available
• Night shift is mandatory

What We Offer:

• Competitive salary and performance-based incentives
• Medical insurance coverage
• Career development and growth opportunities
• Friendly and professional work environment

About Us:
Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.

How to Apply:

Apply via Indeed or send your CV directly on Whatsapp at 03485616568

For queries, call: 051 – 8746130

Job Type: Full-time

Pay: Rs60,000.00 - Rs75,000.00 per month

Application Question(s):

• Are you available to work in night shift?
• Are you fluent in spoken English language?

Work Location: In person