Customer Service Team Leader (German/Arabic/English)

Location: 100% Remote
Department: Sales & Customer Service

About the Project:
We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person’s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.

Role Overview:
As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.

Key Responsibilities:

• Lead and supervise 4–6 agents across sales and customer service channels (calls, WhatsApp, email).
• Ensure consistent quality in handling customer inquiries and complaints.
• Act as the primary liaison with the client, providing weekly reporting on team performance.
• Train and coach team members in complaint handling, sales conversations, and process adherence.
• Oversee scheduling, performance tracking, and language coverage.
• Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.

Candidate Requirements:

• Languages: German C1/C2, Arabic C1/C2, English C1.
• Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.
• Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.
• Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.
• Empathetic approach, ensuring team members are supported and students’ individual learning needs are met.

Why Join Us:

• Work remotely from anywhere.
• Contribute to a project focused on personalized learning and student success.
• Lead a team where empathy, quality, and individualized support are valued.

Job Types: Full-time, Permanent

Pay: 90,000.00TRY - 110,000.00TRY per month

Application Question(s):

• How would you assess your fluency in both spoken and written German?
• How would you assess your fluency in both spoken and written English?
• This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
• Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?