Customer Service & Technical Support (Manufacturing Industry)

ABOUT BLUE-WHITE INDUSTRIES
Blue-White is a leading manufacturer of innovative chemical feed pumps and flow metering solutions, proudly serving a variety of industries including water treatment, agriculture, and manufacturing. For over 65 years, we’ve built a reputation for quality, reliability, and a strong commitment to customer satisfaction. At Blue-White, we foster a collaborative and supportive work environment where every team member plays a key role in our success.

At Blue-White, we believe our people are our greatest strength. We foster a collaborative, hands-on, and supportive culture where every employee plays an essential role in driving success. Joining Blue-White means becoming part of a team that values continuous improvement, teamwork, and the mission of clean water for all

JOB SUMMARY

The Product Support Engineer is responsible for providing technical assistance and product expertise to internal teams, customers, and distributors in a timely, efficient, professional manner. This role supports product installation, troubleshooting, maintenance, and training for a range of manufactured equipment. The ideal candidate is a problem-solver with excellent communication skills and a strong understanding of precision fluid handling or process equipment. Must fit into company core values. Knowledge of or experience with ISO standards a plus. THIS IS NOT AN IT POSITION.

KEY RESPONSIBILITIES

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

• Provide prompt and professional technical support to customers via phone, email, or in person.
• Troubleshoot product issues and recommend corrective actions.
• Assist with product installation, configuration, and operation guidance.
• Document and report product defects, recurring issues, and customer feedback to engineering and quality teams.
• Collaborate with Engineering, Manufacturing, and Warranty departments to resolve product issues.
• Support training efforts for internal staff, customers, and distributors, including creating technical documentation or presentations.
• Maintain a working knowledge of all company products and applications.
• Ensure service and support records are accurately maintained in the system.
• Participate in product improvement discussions and feedback loops with design and production teams.
• May occasionally travel to customer sites for hands-on troubleshooting or training.
• Comply with all Company policies

REQUIRED QUALIFICATIONS

• 2+ years of experience in a technical support, field service, or engineering role within a manufacturing or industrial environment.
• Strong understanding of mechanical and/or electrical systems.
• Excellent analytical and problem-solving skills.
• Clear and professional verbal and written communication skills.
• Proficiency with MS Office; experience with ERP/CRM systems is a plus.
• Ability to read and interpret technical drawings and schematics.
• Comfortable working in both office and shop floor environments.

PREFERRED ADDITIONAL EXPIERENCE

• Technical coursework, certification, or on-the-job training in mechanical,electrical, or industrial systems.
• Experience working with fluid handling, chemical feed systems, instrumentation, or industrial automation equipment.
• Knowledge of Lean Manufacturing or Six Sigma principles.

CORE COMPETENCIES

• Mechanical, Fluid Mechanics knowledge
• Exceptional analytical and problem-solving skills
• Strong interpersonal skills, with the ability to quickly build relationships with sales representatives and customers
• Independent thinker and self-motivated, with creative and innovative mindset
• Exceptional customer service, communication, and presentation skills, with patience and self-control, active listening, positive attitude, and accountability
• Able to interact closely with Sales Representatives to enhance sales and customer satisfaction
• Advanced computer skills working with Microsoft Office
• Ability to organize and maintain detailed quality records/documentation
• Requires minimal supervision

SPEACIAL REQUIREMENTS

May be required to work weekends as business necessitates; schedules will be determined by the department supervisor/management with at least 48 hours in advance notice.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Blue-White Industries is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status under California and federal law.

AT-WILL EMPLOYEE STATMENT

Employment with Blue-White Industries is at-will and may be terminated by either party at any time, with or without cause or notice

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person