Customer Service Warehouse Associate

Ewing Outdoor Supply

1130 Carolina Dr., Ste. F

West Chicago, IL 60185 5163

Pay range ** $18 - $21 per hour **

Ewing Outdoor Supply looking for a Delivery Driver to provide excellent customer service at our fast growing West Chicago IL location!!! The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.

This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.

Prior green industry and landscape experience is preferred, but not required, we can teach you.

If your are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit.

As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it.

If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family.

**Preferred consideration for**

Bilingual (English/Spanish)

Responsibilities

Go the extra mile to engage customers

Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with your team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services

Deliver a wide variety of items to different addresses and through different routes
Follow routes and time schedule
Load, unload, prepare, inspect and operate a delivery vehicle
Ask for feedback on provided services and resolve clients’ complaints
Inform customers about new products and services
Follow DOT regulations and safety standards

Requirements

Prior Outdoor Supply Industry Experience
Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Basic math skills
Be able to lift 50-70 pounds
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments

Valid driver’s license
Excellent organizational and time management skills
Good driving record with no traffic violations

Bonus Points for the Following*

Bilingual (Spanish & English)

Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures

Benefits