Customer Service/Dispatcher

Artic Air Conditioning & Home Services is now Hiring a Customer Service Representative/Dispatcher to join our Team!
Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it!

Artic Air Conditioning and Home Services is a Palatka based HVAC contractor that provides service, installation and maintenance service throughout Palatka, St. Augustine, and the
Northeast Florida Region including Putnam, Duval, St. Johns and Alachua counties. We are a family owned and operated business which has been providing Five Star HVAC (Heating, Ventilation and Air Conditioning) services for over 60 years! We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.

We’ve been at this a long time here in Palatka! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel
appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Job Overview

We’re looking for a proactive and organized Customer Service/Dispatcher to support our growing Plumbing/Septic service team. In this key role, you’ll handle incoming calls, schedule technicians efficiently, and ensure our customers receive prompt, professional service. You’ll be the bridge between homeowners and field techs, making sure every job runs smoothly from start to finish.

Why Work With Us
Competitive Pay: $20–$25/HR (DOE)
Commission Opportunity
80% Company-Paid Medical Insurance
Dental, Vision, Short- and Long-Term Disability Coverage
401(k) with 4% Company Match
Employee Assistance Program (EAP)
2 Weeks Paid Time Off (PTO)
Paid Holidays
Paid Training & Career Development Opportunities

What You'll Do

Schedule and dispatch technicians (Right Call Right Tech)
Handle call volume accurately
Monitor technician location to coordinate service and technician availability
Maintain technician database and communicate accordingly
Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
Monitor technician working hours to ensure compliance with federal and state laws and regulations.
Performs other related duties as assigned

What We’re Looking For
1-2 years of Plumbing/Septic Call Center experience
1-2 years of Dispatching experience
Previous experience in a high-paced customer service position
Computer proficiency
Service Titan experience

Must be able to pass a background check, and drug tests prior to and throughout employment.
Long-Term Employment Opportunity
EOE

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person