Customer Service/Invoicing Associate (Fresher)

We are seeking dynamic and detail-oriented fresh graduates (B.Tech, B.Com, BBA, MBA) with excellent communication skills to join our Customer Service & Administration team. This role combines customer support and invoicing/purchasing activities, offering a holistic exposure to business operations.

This is an entry-level position that provides a strong foundation for a career in customer service, administration, or business operations.

If this role aligns with your career goals, we would love to hear from you. Please call or WhatsApp us at 8384010881 or 7986144383, and our team will assist you with the next steps.

Key Responsibilities

Customer Service:

• Respond to customer queries via phone, email, chat, or in-person service centers.
• Provide technical/non-technical support and ensure timely resolution of issues.
• Coordinate with production, logistics, and distribution teams for orders, returns, and service requests.
• Document and escalate customer concerns while ensuring a positive service experience.
• Ensure compliance with company policies and proper data management.

Invoicing & Purchasing Support:

• Prepare and process customer invoices with accuracy.
• Assist in tracking purchase orders, vendor communication, and payment follow-ups.
• Support the purchasing team in maintaining supplier records and documentation.
• Reconcile invoice discrepancies and coordinate with finance or vendors for resolution.
• Ensure proper filing of financial and procurement-related documents.

Required Qualifications

• Education: B.Tech / B.Com / BBA / MBA (Freshers eligible).
• Communication: Excellent written and verbal communication skills in English (other languages a plus).
• Proficiency in MS Office (Excel, Word, PowerPoint); exposure to ERP/CRM tools is desirable.
• Strong organizational skills with attention to detail.
• Basic understanding of invoicing, billing, or purchasing concepts (preferred, but training will be provided).
• Positive attitude, adaptability, and eagerness to learn.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person