Customer Services Manager SEA Operations

• Are you passionate about delivering exceptional customer service and managing seamless sea freight operations?
• We’re looking for a Customer Services Manager (SEA Operations) to lead our team and ensure smooth handling of all ocean freight shipments with efficiency and care.
• Key Responsibilities:
• Supervise and manage customer service activities related to SEA operations.
• Ensure timely booking, documentation, and shipment coordination.
• Maintain strong relationships with clients, shipping lines, and overseas agents.
• Monitor performance metrics and improve service levels.
• Handle escalations and ensure customer satisfaction.
• Requirements:
• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• Minimum 3–5 years of experience in sea freight customer service or operations.
• Strong knowledge of international shipping and documentation procedures.
• Excellent communication and leadership skills.
• Ability to work under pressure and meet deadlines.
• Why Join Us?
• Dynamic and growth-oriented work environment.
• Competitive salary and benefits.
• Opportunity to lead and innovate within a professional logistics team.

Job Type: Full-time

Pay: Rs70,000.00 - Rs75,000.00 per month

Work Location: In person