Customer Services Representative

Introduction to Company

Established in 1989, Metropolitan Warehouse & Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.

Job Specifications

• Time: 5:00 PM - 2:00 AM
• Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi
• Job Type: Onsite - Full Time
• Education: Bachelor's in any feild
• Experience: 1+ Year in Dispatching, Supply Chain & Freight Operations
• Skill Set: Advance Microsoft Excel, English Communication

Job Description

· Order Processing Pull and process registered orders that require vendor pickups. Scheduling & Coordination: Schedule pickups with vendors and optimize routes for efficiency. Communication: Provide timely updates to internal teams and resolve pickup-related issues. Tracking & Reporting: Monitor order statuses, track progress, and generate daily report

· Order Management Pull orders from the system that are registered and need to be picked up. Verify order details, including pickup locations, quantities, and timelines. Monitor and update order statuses in the system.

· Vendor Coordination Schedule and confirm pickups with vendors based on order requirements. Communicate any schedule changes or adjustments with vendors.

· Logistics Planning Plan and organize routes to optimize pickup schedules. Work with carriers to arrange transportation and resolve scheduling conflicts. Track and report any delays, issues, or exceptions during pickups.

· Communication and Reporting Provide regular updates to internal teams regarding pickup statuses and any issues. Maintain accurate logs and records for all pickups and vendor interactions. Prepare daily or weekly reports for management on pickup performance and pending orders.

· Problem-Solving Address and resolve pickup-related issues, including vendor delays or order discrepancie Collaborate with internal departments to resolve escalations. Ensure clear and timely communication with all parties involved

Employee Benifits

• Market Competetive Salaries
• Promotions & Yearly increments (Based on Performance)
• EOBI & Gratuity
• 2 Yearly Bonuses
• Medical Insurance (Employee, Spouce & Children)
• Life Insurance
• Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)
• Employee Social Activity Program (Tours, Office Celebrations, Team collaboration)

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Supply Chain Operations: 1 year (Preferred)
• Advance Microsoft Excel : 1 year (Preferred)

Job Type: Full-time

Work Location: In person