Customer Services Specialist

Job Title: Customer Services Specialist

Company Overview:

Ecolink is a fast-growing Chinese fintech and consumer financing company that has successfully expanded its operations across multiple markets and is now building its presence in Pakistan. We make smartphone ownership accessible through flexible installment solutions by combining technology, data, retail partnerships, and finance. Our mission is to bridge the digital divide and provide consumers with affordable access to mobile devices and digital financial services.

Job Overview:

We are seeking a dedicated Customer Services Specialist to provide exceptional support to customers, address inquiries and concerns, and ensure a positive customer experience.

Key Responsibilities:

• To handle customer installment applications, repayment inquiries, complaints, etc.; review documents submitted by customers online and offline to verify credit status, perform device-locking services, and conduct debt collection via phone or telecom reminders.
• To collaborate with the risk control department to identify fraudulent activities, report abnormal cases, and prepare daily operation reports.
• To maintain customer relationships and conduct regular follow-ups to enhance satisfaction.

Skills & Expertise: Sales; Customer Services; Credit Verification; Risk Assessment; Debt Collection; Customer Relationship Management

Qualifications:

• Bachelor's or Master's degree.
• Minimum 6 months to 1 year of relevant work experience.
• The applicants should have experience in the following business area(s): Telecommunication, Call Center, Direct Selling/Marketing Service Company, Mobile Accessories
• Freshers are also encouraged to apply.

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person