Customer Services Specialist-US

Job Description:

We are seeking motivated and customer-oriented individuals to join our team as Customer Service Specialist. In this role, you will be responsible for addressing customer inquiries, delivering prompt and effective solutions, and ensuring a smooth and positive service experience across multiple communication channels, including phone, email, and chat.

Key Responsibilities:

• Handle customer queries in a timely and professional manner
• Resolve issues efficiently while maintaining a high level of customer satisfaction
• Keep accurate and detailed records of customer interactions
• Work closely with internal teams to enhance the overall customer experience

Requirements:

• Strong verbal and written communication skills
• Willingness to work in rotational (US) shifts
• Excellent problem-solving skills with a customer-first mindset
• Previous experience in customer support is an advantage, though fresh graduates are encouraged to apply

What We Offer:

• Competitive salary package
• Performance-based incentives
• Health and wellness benefits
• Opportunities for career advancement
• A supportive and dynamic workplace environment

Job Type: Full-time
Salary: 75,000 – 100,000 per month
Work Location: On-site

Pay: Rs75,000.00 - Rs100,000.00 per month

Work Location: In person