Customer Service/Sales Representative

Customer Service Representative (High-Volume Call Environment)

Premier Energy Solutions

Premier Energy Solutions is growing rapidly, and we’re adding a Customer Service Representative to support increasing demand across our generator, electrical, HVAC, and plumbing divisions.

This is not a slow-paced front desk position.

This is a high-activity, call-driven role for someone who thrives in a structured, fast-moving environment.

The Role

As a CSR at Premier Energy Solutions, you are the first point of contact for our customers. Your performance directly impacts scheduling efficiency, customer satisfaction, and overall company growth.

This position relies heavily on:

• High daily incoming call volume
• Outbound follow-up calls
• Appointment confirmations
• Lead re-engagement
• Coordinating with sales and service teams

If you enjoy staying busy and productive throughout the day, you’ll thrive here.

If you prefer downtime between calls, this is not the right fit.

Key Responsibilities

• Answer and manage high volumes of inbound customer calls
• Make outbound calls for follow-ups, confirmations, and reactivation campaigns
• Schedule service appointments and sales consultations
• Accurately enter and update customer information in CRM systems
• Communicate clearly and professionally with customers
• Support sales and operations teams through consistent follow-up
• Maintain call quality and productivity standards

This role requires focus, organization, and consistency.

What We’re Looking For

• Strong phone presence and clear communication skills
• Ability to handle high call volume without sacrificing professionalism
• Comfortable with both inbound and outbound calls
• Detail-oriented and organized
• Positive attitude under pressure
• Team-oriented mindset
• Comfortable using computers, CRM software, and scheduling platforms
• Experience with ServiceTitan is a huge plus

Prior call center or customer service experience is preferred. Candidates with direct experience using Service Titan in a home services environment will stand out immediately.

Accountability & Standards

We value professionalism and integrity in every interaction.

You represent the Premier brand on every call. Customers trust us with their homes, and we take that seriously. Clear communication, respect, and follow-through are non-negotiable.

Performance expectations include call volume, booking rates, and customer satisfaction standards.

Compensation

• Competitive hourly pay
• Performance-based bonus opportunities
• Clear expectations and measurable goals

Top performers are recognized and rewarded.

Why Premier Energy Solutions?

• Rapidly growing company in essential home services
• Structured systems and supportive leadership
• Opportunities for advancement
• A team-driven culture focused on results

Bottom Line

If you want a quiet desk job, this isn’t it.

If you want a fast-paced role where your effort directly impacts company growth — and your bonuses reflect your performance — we’d love to talk.

Apply today and help power the future with Premier Energy Solutions.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person