Customer Service/Sales Representative

Job Summary
Join our dynamic team as a Customer Service/Sales Representative for Total Wireless, where your enthusiasm and communication skills will drive exceptional client experiences and sales growth. In this energetic role, you will serve as the frontline ambassador, providing top-tier customer support, guiding clients through product options, and closing sales with confidence. Your multilingual abilities and strong computer skills will empower you to connect with diverse customers across various channels, ensuring their needs are met with professionalism and warmth. This paid position offers a vibrant environment where your proactive approach and dedication will make a real impact.

Duties

• Engage with customers via phone, email, and live chat to deliver outstanding support and promote products or services.
• Assist clients by answering inquiries, resolving issues promptly, and providing detailed product or service information.
• Conduct outbound calling campaigns to follow up on leads, promote new offerings, or gather customer feedback.
• Process transactions accurately, including cash handling and data entry into company systems.
• Maintain organized records of customer interactions, sales activities, and client preferences using Microsoft Office tools.
• Support client services by coordinating appointments, scheduling follow-ups, and ensuring customer satisfaction throughout the sales process.
• Utilize strong communication skills and call etiquette to build rapport with clients from diverse backgrounds, including multilingual audiences.

Skills

• Multilingual proficiency with fluency in English and additional languages is highly desirable.
• Demonstrated experience in sales or customer support roles, preferably within a call center environment.
• Excellent communication skills—both verbal and written—with active listening capabilities.
• Strong computer literacy, including proficiency in Microsoft Office applications and data entry tasks.
• Skilled in outbound calling techniques, phone etiquette, and handling customer inquiries professionally.
• Ability to analyze customer needs quickly and offer tailored solutions to maximize satisfaction and sales opportunities.
• Experience with cash handling, typing accuracy, and maintaining detailed records for audit purposes. Embark on a rewarding journey where your energy fuels positive customer interactions! We value proactive individuals who thrive in lively environments—your enthusiasm will help us create memorable experiences for every client we serve!

Pay: $17.00 per hour

Benefits:

• On-the-job training

Work Location: In person