Customer Solutions - Senior Consultant

3068 Customer Solutions - Senior Consultant

• Thrive by making a real impact everyday as you shape WA's water future.
• Full time permanent opportunity based in Balcatta with flexible working options.
• Salary: $ 93,249 plus Super & Benefits.

We have some exciting permanent opportunities the role of Senior Consultant - Customer Solutions in our Faults and Emergencies Team

Join the Faults & Emergencies team to provide a high-quality experience for the Corporation's customers resolving a wide range of complex customer technical faults and emergency enquiries through a variety of customer service and corporate delivery services processes.

We have opportunities for full time 10-day fortnight and part time considered, and possible shift opportunities in the future.

About the role

Our faults team helps customers across the state with all water and wastewater faults and emergencies, supporting our customers 24/7/365, we play a critical role in making sure our customers receive first class service and that their fault issue is responded to as quickly as possible. As the first point of contact for these asset faults, we help the Corporation resolve a wide range of complex operational technical faults and emergency enquiries through a variety of customer service and corporate deliver services processes.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Provision of accurate and professional advice on operational technical fault and emergency enquiries.
• Resolve enquiries and provide information and advice on complex asset related faults that impact our customers.
• Interact with field crews to attain accurate operational information for updating customer channels.
• Ensure all adjustments to customer records are in accordance with Water Corporation policy, standards and guidelines.
• Independently determine, prioritise, and allocate work to operational staff to resolve customer faults and emergency issues in accordance with established business rules.
• Determine water system shutoff instructions for immediate deployment to field crews.
• Demonstrate a commitment to excellent customer service and the promotion of the Corporation's vision and values.

Your skills and experience

• Relevant experience in customer service, operations, maintenance, or technical business environment of a service utility to enable competent performance where Call Centre best practice and operational servicing systems and processes are practiced.
• Relevant experience working in a multichannel customer service environment.
• Relevant experience in various business systems including customer record systems, work execution systems and web applications
• Excellent interpersonal skills and having the ability to influence and negotiate successful outcomes should come to you naturally.
• A fun and team focussed attitude with the willingness to contribute to a great team culture.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 17 November 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or .

To read our diversity and inclusion statement, please visit our website