Customer Solutions Specialist

About Compass Solutions

Compass Solutions is the back office management company we spent a decade building toward. We manage the full back office operations — payments, collections, customer accounts, and more — for rent-to-own portable building companies. We are intentionally small, deeply service-focused, and built on a culture that treats you like family. This is not a corporate call center. This is something better.

The Role

As a Customer Solutions Specialists at Compass Solutions, you will be the voice our clients' and customers hear and the one they depend on when they call. We currently manage approximately 2,500 active rental accounts across multiple client companies — and when we say we take the call, we mean it. You will own the customer experience from start to finish.

What You'll Do

- Answer inbound customer calls and handle account inquiries

- Process payments and assist customers with their online accounts

- Make outbound calls professionally and effectively but with care and a willingness to listen

- Respond to customer emails regarding account status, balances, and questions. Giving them not just an answer but a connection that helps them

- Negotiate payment arrangements with customers when needed and with a heart that solves the issues

Who You Are

- You are a natural on the phone — confident, clear, and calm remembering what it feels like to be a customer calling a “big” company number

- You have experience in customer service, call center work, or collections

- You are comfortable with computers and learn new software quickly (we will train you on ours)

- You do not shy away from difficult conversations — you handle them with professionalism and heart for the customer, Compass and even yourself.

- You understand that consistency and reliability matter

This Job Is NOT For You If...

- You get tired of talking to people

- You dislike being on the phone

- You need something completely different every day

- You shut down when a customer raises their voice

This Job IS For You If...

- You thrive in a steady, relationship-driven environment

- You take pride in resolving problems others would rather avoid

- You want to work somewhere that knows your name and wants you to succeed and grow

What We Offer

- $20.5–$23/hour based on experience

- 401(k) with matching

- Health insurance

- PTO

- A team that genuinely invests in your growth

- Leadership that coaches, teaches, and cares

To apply, submit your resume through Indeed. We look forward to meeting you.

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Are you comfortable making outbound collection calls?
• What makes you most interested in this job at Compass Solutions?

Experience:

• Customer Service or Call Center: 1 year (Preferred)

Work Location: In person