Customer Success & Accounts Associate

We’re Hiring: Customer Success & Accounts Associate

Job Title - Customer Success & Accounts Associate

Job Type- Full Time

Min. Experience- 6 Months to 1 year

Location- Kolkata, West Bengal

Salary- 8k - 15k per month (Depends on your skills and expertise)

Job Description

This is a full-time, in-office role for a proactive and client-focused professional who can handle customer onboarding, account coordination, and basic technical communication for hosting and data center services.

The role requires a blend of communication skills and foundational technical understanding to guide customers effectively and ensure a smooth service experience across Web Hosting, VPS, Dedicated Servers, Cloud Solutions, and related infrastructure.

Company Description

Welcome to HostGraber, your trusted partner in web hosting and data infrastructure solutions!

Since 2018, we have been empowering startups, small businesses, and enterprises with reliable and secure digital infrastructure — including VPS Hosting, Dedicated Servers, Colocation, Cloud Services, and Managed Hosting.

With a strong focus on performance, security, and 24/7 customer experience, we continue to grow as a leading name in the Indian hosting ecosystem.

Responsibilities

• Assist potential clients throughout their onboarding journey, from configuration basics, and product-related queries.
• Understand client requirements and guide them on suitable services such as Web Hosting, VPS, Dedicated Servers, or Cloud plans.
• Serve as the primary point of contact for client accounts, helping them with upgrades, renewals, and service-related queries.
• Provide basic technical clarification to clients with support from the technical team when needed.
• Coordinate with technical engineers for issue resolution, custom setups, and escalations.
• Maintain accurate CRM and account records, including follow-ups, renewals, and client communication.
• Build strong, long-term relationships with clients to improve retention and satisfaction.
• Prepare account reports, renewal updates, and feedback summaries for management.
• Stay updated with hosting industry trends, basic server concepts, and competitor offerings.
• Participate in product training sessions and upskill in cloud/server technologies.

Qualifications

• Basic understanding of IT terminologies etc.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts in simple and clear language.
• Ability to manage clients expectations and maintain professionalism.
• Good analytical thinking and a problem-solving mindset.
• Ability to meet deadlines while maintaining high-quality output
• Willingness to learn hosting technologies and adapt quickly.
• Knowledge of AI tools like ChatGPT for communication support and research is a plus.

Technical Exposure You Will Gain

• Linux hosting management & server basics
• Domain and DNS management
• VPS, cloud nodes, and SSD/NVMe storage systems
• Control panels like cPanel, WHM, Plesk
• Ticketing and CRM tools used in tech companies
• Understanding of data center operations

If you believe you’re the one we’re looking for, drop us your portfolio and resume at [vidya@hostgraber.com] or DM me directly at 7654997926.

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Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person