Customer Service Associate (CSA)

LILO is looking for a proactive and customer-friendly Jr. Customer Support Associate to join our support team. The ideal candidate will assist customers through calls and chat, ensuring a smooth and satisfying experience for every user. You will act as the primary point of contact, resolving queries, guiding customers through the ordering process, and providing timely solutions.

Key Responsibilities

• Respond promptly to customer queries via phone calls and chat support
• Assist customers with order placement, product information, delivery updates, and app-related queries
• Maintain a positive, empathetic, and professional attitude toward customers
• Record customer interactions, issues, and resolutions in the support system
• Resolve customer complaints efficiently and escalate unresolved issues to senior team members
• Coordinate with operations, logistics, and kiosk teams when required
• Provide accurate information and ensure customer satisfaction in every interaction
• Follow communication guidelines, scripts, and internal processes
• Identify recurring issues and share valuable feedback with the management team
• Support customer retention and engagement initiatives when required

Skills & Qualifications

• Strong verbal and written communication skills
• Ability to handle multiple conversations and manage time effectively
• Polite, patient, and solution-oriented attitude
• Basic computer literacy and familiarity with chat tools or CRM systems
• Ability to work in rotational shifts (if applicable)
• Problem-solving mindset and willingness to learn

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person