Customer Success & Acquisition Manager (B2B Marketplace)

About Us

We are a growing B2B marketplace specializing in spare parts and logistics services for heavy machinery and commercial transport across the GCC region. Our platform connects buyers, suppliers, and logistics providers in one seamless ecosystem — making procurement faster, more transparent, and more efficient.

We are looking for a Customer Success & Acquisition Manager who will play a key role in attracting new users (both suppliers and buyers), onboarding them to our platform, and providing exceptional customer support throughout their journey.

Key Responsibilities

User Acquisition & Onboarding

• Identify and engage potential suppliers and buyers through targeted outreach, networking, and industry channels
• Present the platform’s value proposition, conduct demos, and answer pre-onboarding questions
• Guide new users through the registration and onboarding process, ensuring smooth adoption of the platform
• Collaborate with marketing to optimize acquisition campaigns

Customer Success & Support

• Act as the primary contact point for registered users, providing timely and professional support
• Assist users with placing and managing orders, coordinating with suppliers and logistics providers when needed
• Resolve operational and transactional issues quickly and efficiently
• Monitor user activity and identify opportunities to improve their experience and engagement
• Escalate complex issues to relevant internal teams

Collaboration & Reporting

• Work closely with the product team to relay user feedback and suggest improvements
• Coordinate with logistics partners and suppliers to ensure seamless transaction flow
• Maintain detailed records of interactions, leads, and support cases in the CRM system
• Provide weekly and monthly reports on acquisition, onboarding, and support KPIs

Requirements

• Proven experience in B2B sales, account management, or customer success (marketplace/e-commerce experience is a plus)
• Strong communication and negotiation skills in English (Arabic is a plus)
• Ability to handle both proactive acquisition and reactive support tasks
• Experience with CRM tools and digital communication channels
• Highly organized, proactive, and customer-oriented
• Knowledge of the GCC market and heavy machinery industry is an advantage

Job Type: Full-time

Pay: Up to AED13,500.00 per month

Experience:

• B2B: 2 years (Required)

License/Certification:

• driver license (Required)

Location:

• Dubai (Required)