Customer Success Associate - Salmiya

Who we are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you'll do

• Drive engagement of 50+ operators of delivery-only businesses (i.e. customers) across the Kuwait serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.
• Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
• Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team.
• Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What we're looking for

• 3-5 years of Customer Success experience
• Industry experience in the FoodTech market
• A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
• Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
• Arabic and English language skills are a prerequisite. You must be fluent in Arabic and English. Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
• Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
• Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
• We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable)

Why join us

• Growing market: You'll be focused on an $80 billion market that's projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.

What else you need to know

This role is based in our Salmiya office location. We believe that people do their best work when they are together. As a company, we're in the marketplace of ideas and innovation. When you're constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we're better as a team in-person. That's why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark!

Benefits
Competitive basic salary depending on experience
Company Bonus
MacBook Laptop
Monthly mobile phone allowance
Pension Plan, Private Medical Cover, Dental Cover
Annual leave plus bank holidays
Quarterly offsite, socials events and development days

You Have/Are:
Curiosity - an insatiable appetite to understand customers' challenges; a lifelong learner, coachable
Hustler - bold, hard-working and an inner drive to hit targets
Adaptability - you're highly flexible and responsive to changing external conditions
Communicator - creative, innovative, strategic

Ready to join us as we serve those who serve others?