Customer Success (Cairo)

UNLOCK is hiring now for a " Customer Success Specialist "!

UNLOCK is an exciting AI Tech startup that is revolutionizing the way companies find & work with services agencies.

Job Responsibilities:

• Ensure that all serious & relevant clients find the services they need & convert with a service provider through UNLOCK.
• Own & enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.
• Give all clients an initial welcome call to explain the process & understand their service requirements / brief.
• Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.
• Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.
• Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.
• Seek feedback and maintain and accurately update all clients’ feedback on a daily basis.
• The job scope will evolve according to the business needs and priorities over time.
  
  
  

Job Requirements:

• 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...). Fresh graduates are welcome to apply
• High level of collaboration skills.
• Experience with customer success or account management.
• Understanding of professional services.
• Excellent written, communication, and presentation skills.
• Fluency in English.
  
  
  

Benefits:

• Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
• Social Insurance
• Medical Insurance
• Mobile
• Mobile Line
• Exciting Package
• Flexible working hours
  
  
  

You can find out more about UNLOCK:

Website: https://www.unlockassist.com LinkedIn: lhttps://www.linkedin.com/company/unlockprofessionals/