Customer Success Specialist - Cairo

We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.

Job Responsibilities:

• Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
• Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
• Track stock levels and collaborate with supply chain and warehouse teams.
• Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
• Manage order processing, payments, and on-time deliveries.
• Handle customer inquiries across multiple channels (email, chat, phone, social media).
• Collaborate with logistics and marketing teams to ensure seamless service delivery.
• Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.

Minimum Qualifications:

• Bachelor's degree in business administration or equivalent.
• Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
• Strong customer service background with proven experience in remote client communication.
• Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
• Excellent organizational, multitasking, and communication skills.
• Ability to perform under pressure and manage multiple responsibilities effectively.

Required Skills:

• Active listening.
• Excellent follow-up and short-hand typing skills.
• Time Management skills.
• Very good communication skills (oral & written), and ability to work well in a team.
• Patient, friendly, tactful and well presented.
• Good computer skills (MS. Office, Excel).
• Excellent Arabic and English skills (Written & spoken).