Customer Success Specialist, Life Sciences

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You’ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.

Responsibilities:

• Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
• Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
• Delivering product awareness within new and ongoing customer Universities and Research Institutes.
• Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
• Provide customer feedback to sales, product, and marketing teams.
• Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.

Requirements:

• A master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills in Arabic & English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Possess excellent listening skills and attention to detail.
• Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

• You can expect compensation package competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.