Customer Success Engagement Solutions Analyst I

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success, Engagement Solutions Analyst I to join our team. This is an onsite role based out of either our Houston, TX or Maitland, FL office.

• Provide timely and accurate solutions for general client inquiries by promptly troubleshooting and engaging with other team members, as needed, to ensure all client case tickets are resolved
• Serve as the primary point of contact for Tier 1 and Tier 2 support for HRIS related issues, including user access, platform navigation, and transactional issues
• Triage and route more complex or specialized issues to Tier 3 or technical teams as appropriate, providing context and impact assessment
• Document user interactions, resolutions, and identified patterns to contribute to a general knowledge base
• Collaborate with HR business partners and HRIS peers to support system-driven process improvements
• Assist in system testing, validation, and rollout of updates or enhancements, particularly for changes that affect system end users
• Maintain awareness of HR processes to effectively support users and guide them through available tools
• Provide system training or user guidance for employees, HR staff, and managers, simplifying technical processes into business terminology
• Ensure adherence to data governance standards and escalate data integrity concerns as needed
• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned

• Education Requirement: Bachelor’s degree in human resources, Information Systems, Business Administration, or a related field or equivalent combination of education and experience
• Experience: Minimum of two (2) years of experience in HRIS, HR operations, or similar technology end-user support role
• Basic understanding of HRIS platforms such as UKG, Workday, Oracle, SAP SuccessFactors, ADP, etc.
• Ability to translate business requests into technical requirements and vice versa
• Experience supporting or training end users in a system or service enviornment

• SuccessFactors experience preferred
• UKG Pro WFM experience a plus
• Familiarity with Japanese business culture is a plus
• Experience working in a global, matrixed organization is preferred

WORKING CONDITIONS:

• Travel %: 20%
• Standard Monday through Friday work week. Weekend/late night work if applicable
• Lifting/physical requirements: Regularly required to sit for long periods, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Why Should You Apply?

• Excellent Wellness Benefits (Medical, Dental, Vision & 401K Matching)
• Company-provided STD and LTD
• Parental Leave
• Company-Provided Life Insurance and AD&D
• Paid time off: vacation, sick leave (granted at the beginning of the year).
• 15 holidays
• Tuition Reimbursement Program
• Behavioral health support

Applications are being accepted on an ongoing basis. This position will remain posted until filled. Applicants should apply via our internal or external ( https://mhicareers.com/) career sites.

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.

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