Customer Success Executive

Key Responsibilities

• Serve as the first point of contact for international clients via email, chat, or ticketing systems.
• Provide professional assistance in resolving client queries and issues related to our SaaS products.
• Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.
• Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.
• Maintain detailed case documentation and update clients on issue status.
• Identify recurring issues and communicate insights to improve client experience.
• Ensure smooth onboarding and product usage guidance for new clients.
• Uphold excellent communication standards and maintain a customer-first approach at all times.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, Business, or a related field.
• 0–2 years of experience in Customer / Client Support (preferably in SaaS, IT, or FinTech sectors).
• Excellent English communication skills (both written and spoken).

Job Type: Full-time

Work Location: In person