Customer Success Executive

About the Role:

Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

• Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.

• Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.

• Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.

• Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.

• Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.

• Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.

• Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.

• Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.

• Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

• Atleast 1yr of experience in this or relevent position

• Hands-on experience with tools like Photoshop, Canva, is a key requirement.

• Bachelor's degree in Computer Science or relevant fields.

• Strong written and verbal communication skills.

• Customer-centric mindset with a genuine desire to help customers.

• Excellent problem-solving skills and the ability to think on your feet.

• Proficiency in using various communication tools and software.

• Strong organisational and time-management skills.
  
  This will be rotational shift with following work timings:

• 6:00 AM – 3:00 PM (PKT)

• 2:00 PM – 11:00 PM (PKT)

• 10:00 PM – 7:00 AM (PKT)