Customer Success Executive

Please note: This is an onsite night shift (7pm to 4am) position. No remote/other shifts are available.

Who We Are

QuadRoots Technology is a fast-growing technology and digital solutions company dedicated to helping businesses scale through innovation, strategy, and performance-driven execution.

At QuadRoots Technology, we empower businesses with cutting-edge digital marketing, lead generation, branding, software development, and growth solutions designed to increase visibility, generate revenue, and drive long-term success. By combining creativity, technology, and data-driven strategies, we help companies streamline operations, strengthen their digital presence, and achieve measurable business growth. Our team works with clients across multiple industries, delivering customized solutions that create real impact in an increasingly competitive digital landscape.

About The Company

Based in Lahore, QuadRoots Technology is committed to building a culture of innovation, collaboration, accountability, and continuous growth. We believe in empowering talent, encouraging creativity, and providing opportunities for individuals to develop their skills while contributing to meaningful projects and business success.

Job Details

• Position: Customer Success Executive (Female)
• Location: Lahore (Onsite)
• Shift Timing: 7:00 PM – 4:00 AM
• Working Days: Monday – Friday
• Salary: PKR 100,000 – 200,000 (Depends on Experience)
• Experience Required: 2–3 Years in International Outbound Campaigns

Key Responsibilities

• Handle customer relations through calls, chats, and emails
• Resolve customer queries and provide timely support
• Build strong relationships with clients to ensure customer satisfaction
• Maintain CRM records and customer updates
• Coordinate with internal teams for issue resolution
• Follow up with clients to maintain long-term relationships
• Ensure smooth communication between customers and internal departments
• Monitor customer feedback and contribute to service improvement initiatives
• Maintain professionalism and positive client experiences across all communication channels

Requirements

• 2–3 years of experience in customer support, customer success, or international outbound campaigns
• Knowledge of digital marketing, SEO, and social media (USA market preferred)
• Strong English communication skills (written & verbal)
• Ability to handle customer concerns professionally and efficiently
• Comfortable working night shifts in an onsite environment
• Strong organizational, multitasking, and problem-solving skills
• Familiarity with CRM systems and customer management processes is a plus

What We Offer

• Opportunity to work with a fast-growing tech company
• Competitive salary package based on experience
• Career growth and advancement opportunities
• Supportive and professional work environment
• Ongoing learning and development opportunities
• Exposure to digital marketing and client management operations
• Performance-driven culture with long-term career potential

Apply Now

Send your CV via WhatsApp: +92 311 4444929 or Email: careers@quadroots.com

Pay: Rs100,000.00 - Rs200,000.00 per month

Application Question(s):

• How many years of work experience do you have with Outbound Sales?
• How many years of work experience do you have with Customer Success?
• Are you comfortable commuting to this job's location?
• Can you join with in 7 working days?

Work Location: In person