Customer Success Executive – Home Improvement Client Success Team

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences?
We’re expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Executive to join our growing team.

As the Customer Success Executive, you’ll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.

What You’ll Do

• Set and confirm in-home appointments with qualified leads from marketing efforts
• Ensure appointment details are accurate and shared with the sales team
• Follow communication scripts with professionalism and empathy
• Adapt strategies to meet local market needs
• Provide a friendly, solution-focused experience to all customers
• Track and report performance metrics related to appointments and confirmations

What We’re Looking For

• 2–4 years of experience in home improvement appointment setting, customer coordination, or customer engagement
• Excellent communication skills and a customer-first attitude
• Highly organized, proactive, and comfortable in a fast-paced environment
• Strong attention to detail and ability to follow structured processes
• Familiarity with CRM systems, scheduling tools, or call tracking software is preferred

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in Customer Success or a similar client-facing role?

Language:

• English (Preferred)

Work Location: In person