Customer Success Executive (Preferred Ecommerce Industry)

Greetings from Vedita Ventures

Customer Support Executive

Location:

On-site, Choolai, Chennai

Compensation:

₹20,000–₹25,000 per month

Schedule:

Monday–Saturday, 9:30 AM–7:00 PM

Experience:

1–2 years in e-commerce or SaaS customer support

About This Opportunity

Join Vedita Ventures as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shippinglogistics, or operational overhead.

As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions—you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.

What You'll Do

Champion Our Merchants

Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.

Orchestrate Operations

Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) toprovide accurate, real-time updates on orders, shipments, and delivery status.

Solve Complex Problems

Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, andproactively address recurring issues to improve the overall merchant experience.

Drive Data Excellence

Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention todetail ensures our team has the insights needed for continuous improvement.

Identify Growth Opportunities

Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchantinsights directly fuel our business development efforts.

Elevate Service Standards

Work closely with our Customer Success Team Lead to refine processes, implement best practices,

and consistently exceed merchant expectations.

What We're Looking For

Proven Experience

1–2 years in SaaS or e-commerce customer support with a track record of maintaining highsatisfaction scores and resolving complex issues.

Communication Excellence

Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency inHindi and Tamil is highly valued for our diverse merchant base.

Technical Aptitude

Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quickto learn new tools and adapt to evolving workflows.

Strategic Problem-Solving

Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzlesto solve, not obstacles to avoid.

Local Presence

Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-personcollaboration drives our best results.

Future-Forward Mindset

Interest in AI tools and automation is a significant plus. We're building tomorrow's customer supportexperience today.

Why Choose Our Organization?

High-Impact Environment

Your work directly influences merchant success and company growth. See immediate results fromyour efforts in a fast-paced startup setting.

Accelerated Learning

Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills thatopen doors across the tech industry.

AI-Enhanced Operations

Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology toscale efficiently and deliver exceptional experiences.

Clear Career Progression

Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership

roles based on performance and interests.

Meaningful Mission

Be part of democratizing entrepreneurship in India. Every problem you solve helps a small businessowner achieve their dreams.

Your Toolkit

Zoho Desk

– Ticket management and resolution tracking

Zoho CRM

– Customer relationship management and data insights

MyOperator

– Call management and communication workflows

Shiprocket

– Shipping and logistics coordination

Delivery Partners

– Direct coordination with Delhivery, Blue Dart, and other logistics providers

Ready to Join Our Mission?

If you're passionate about customer success, thrive in dynamic environments, and want to be part ofIndia's print-on-demand revolution, we want to hear from you.

Next Steps:

Apply through . https://jobs.veditaventures.com/jobseeker/117844/customer-success-executive Include a brief note about what excites you most about this opportunity.

Our Organization is an equal opportunity employer committed to creating an inclusive environment where allteam members can thrive.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance

Experience:

• SaaS or e-commerce: 1 year (Required)
• customer support: 1 year (Required)
• CRM and ticketing systems: 1 year (Required)

Work Location: In person