Customer Success Manager

Overview

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Who we are

Lean enables companies to seamlessly connect to their users' bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user's bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean's clients include Tabby, Nayifat, Tamam, Circlys, and many more, making it the region's most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.

Responsibilities

• Interface with customers, Lean's leadership, and core account teams (Sales, Support, Implementation, Product).
• Strategize and support customers' adoption plans, translating strategic initiatives into actionable steps aligned with their milestones.
• Proactively address customer challenges through innovative ideas and strategies, beyond delivering engagements and solutions.
• Demonstrate delivery, data-driven, and strategic thinking; maintain attention to detail, problem-solving, and exemplary communication at executive and project-team levels.
• Act as a peer leader to gain stakeholder buy-in, negotiate, and drive teams; leverage enterprise experience and operational excellence to influence decisions and contribute to secure, robust solutions.

Minimum Qualifications

• 3-5 years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems.
• Proven track record of building and nurturing relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Experience leading digital transformation programs with thought leadership, business case development, realizing customer benefits, and successful program completion.
• Proven track record of developing customers' strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management and negotiation.
• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Data manipulation skills (pivot tables, lookups, and compound formulas) and data analysis for guiding business decisions.
• Strong verbal and written communication skills; ability to work effectively across internal and external organizations.
• Ability to work in a fast-paced environment with a focus on continuous innovation and ambiguity handling.
• Strong organizational and troubleshooting skills with attention to detail.

Desired Qualifications

• Fintech/payments industry experience is preferred.
• Bachelor's or Master's degree or equivalent.

NB. If you identify with the team and mission but don't meet every requirement, we encourage you to apply.

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've aimed to be the pre-eminent A2A payments company in the Middle East, enabling clients to connect to users' bank accounts for real-time payments and account information. Our clients include Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

Lean has processed billions of dollars, with products connected to hundreds of thousands of accounts in the region. We've announced a $67.5 million Series B funding led by General Catalyst. We're committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

Lean is an equal opportunity employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

When applying for a job at Lean Technologies, we may collect, use and share Personal Data about you with different members of our team during the application process. This may involve transferring your data to members of the team in our office locations worldwide. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data.