Customer Success Manager

Job Description

Customer Success Manager | Egypt

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

What does a great Customer Success Manager do?

In this role, you’ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you’ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.

Responsibilities include:

• Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
• Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
• Maintain excellent relationships with key individuals within the customer organization.
• Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
• Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
• Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
• Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
  
  
  

Who we are looking for in this role:

• Degree-level education
• Airline and/or GDS experience preferable
• 3+ years proven track record of successful customer relationship management and customer service
• Experience in direct responsibility for operational support
• Fluent written and spoken English, additional languages an advantage (such as Arabic)
  
  
  

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what’s been done before
  
  
  

Interested? We’d love for you to get in touch!*

• Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
  
  
  

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.